I was weighing the cost to get myself from San Jose to my mom's house in Pacific Grove and found a car rental to be the best choice. My company uses enterprise for all mainland and inter-island travel. I would use them in a heartbeat just because the customer service was outstanding. An employee at Enterprise enthusiastically wanted to itemize all of the tax fees. Actually, we've never had that happen it's the reason we never purchase roadside service!īe aware that the tax is 40% if you rent a car from the Sky High airport. We used them 2 weeks later and had no problem with another SUV. Not one word of.well you should have blah blah. She could not have handled the situation anymore professionally. When we told the manager at Enterprise how inconvenienced we were because the car wouldn't start, that we had to rent another car that cost more than the Enterprise rental without any hesitation they paid for the car rental, deducted their car rental for the day and gave us a 15% discount coupon for our next rental with an apology. Instead we called our AAA roadside service. Not reading the fine print we didn't pay extra for roadside service and we were told we'd be charged $50.00 for someone to come and jump the car. Thankfully, our hotel had a car rental on site. The next morning I had an appointment and the car was dead!(electrical short) STRESS. We rented an SUV and and drove it straight to our hotel. Glad you asked! You reminded me of how I need to write a review for Enterprise.

Avis phoenix airport